Software services
Our team ensure you benefit most from the software while offering advice and expert assistance every step of the way.
Services explained
Local expertise. Regional focus. Global presence.
Maintenance
and
support
Customisations
and
report building
System management
and
integration
Planning and implementation
At the outset our Client Services team plan the project and design the best system framework to suit your internal processes.
Once the system is installed, we help migrate any existing data and setup the designed framework.
Then we provide training on how to operate the software after which users are ready to work with their new information system.
Maintenance and support
We maintain and support the software on an ongoing basis.
The Software Development team update and upgrade the software regularly and any new releases are made available along the way. The same team also provides ongoing support for technical issues.
Our Client Services team run a friendly Helpdesk made up of system experts who can assist with queries on how the software operates.
Customisations and report building
Our dedicated developers regularly customise the software according to client requirements.
We plan, specify and design the customisation before developing, testing and integrating the code. Once the client's system is upgraded we maintain and support that version separately.
Although clients can create their own reports, we are regularly engaged for our tailoring skills and experience. Typically, we design and build bespoke management information reports according to client requirements.
System management and integration
We partner with clients on a regular retainer or ad hoc basis to help them manage and integrate the system to full effect.
We supply system experts and experienced business professionals to help cover resourcing gaps in system administration, data updating and client specific documentation.
Our team also carry out independent reviews and provide assistance with system deployment, integration and work flow while recommending the best approach to suit business processes and information requirements.