Question 1

What does the software include?

Accepted Answer

The software has a range of GRC modules, for example Risks, Obligations, Tasks, Incidents, Controls, Actions, Strategies, Reports. Records in any of these modules can be linked to any other module.

Question 2

Which web browsers do you support?

Accepted Answer

IE11, Edge, Chrome (latest) and Firefox (latest)

Question 3

How quickly can the software be set up?

Accepted Answer

You can be up and running in a few days. We cover off on installation, system configuration and training. Learn more about our implementation https://www.riskwizard.com/services(javascript:void(0))

Question 4

Can we be given full access to a test account for at least one month?

Accepted Answer

Yes. Send a request here https://www.riskwizard.com/freetrial(javascript:void(0))

Question 5

Is it possible to customise the software?

Accepted Answer

Yes. We can customise how the software works e.g. forms, APIs, reports. Also refer to our software development services https://www.riskwizard.com/services(javascript:void(0))

Question 6

Is it possible to integrate the software with my current system?

Accepted Answer

Yes. We offer a seamless data migration path so you can easily move from one system to another with minimum fuss.

Question 7

Where is Risk Wizard based?

Accepted Answer

Melbourne, Australia. We also operate in other parts of the world through our authorised distributor network. See https://www.riskwizard.com/distributors(javascript:void(0))

Question 8

Have you ever had a security breach?

Accepted Answer

Never. We have a strong security setup at Risk Wizard and through AWS. Refer to https://www.riskwizard.com/security(javascript:void(0))

Question 9

Is my data safe when it is being transmitted?

Accepted Answer

Yes. All data transmitted is sent via secure method of HTTPS

Question 10

What is your average annual downtime? And what is the range of downtime?

Accepted Answer

Risk Wizard offer an annual average service uptime of 99.95%. Average annual downtime including infrastructure maintenance and updates to the software, is planned to be 105 minutes with the widest range being 15 minutes. Our Service Level Agreements (SLAs) with amazon can be found here https://www.riskwizard.com/cloudhosting(javascript:void(0))

Question 11

Where is my data stored?

Accepted Answer

Data is only kept in your country or approved region. Risk Wizard uses Amazon Web Services (AWS). AWS data centers are built in clusters in various global regions. Client instances and backups are stored across multiple Availability Zones within each region.

Question 12

Are my data backups in storage able to be read/used?

Accepted Answer

No. All data is encrypted at rest within SQL backups and file backups within AWS storage devices using SSE-S3 technology with a 256-bit AES-256 standard.

Question 13

How often is the product upgraded?

Accepted Answer

2 to 3 upgrades per year, with regular maintenance (bug fixes etc) updates

Question 14

How much notice do you provide to customers before making changes?

Accepted Answer

Notice is given via email, at least 7 days ahead

Question 15

Upon termination of a relationship with you, how soon can data be provided and in what formats is the data available to be retrieved?"

Accepted Answer

Data can be exported from Risk Wizard in Excel or Word formats from which it can be imported into some other systems. If something more sophisticated is required, the development team can help integrate Risk Wizard to other systems, whether in a hosted or self-hosted model. However, each required integration would have to be understood, specified and quoted on a case by case basis.

Question 16

What is the notice period for each party to terminate the relationship?

Accepted Answer

Customer may terminate this Agreement without cause after the first (12) months of the Term on (90) days written notice; and for any extension of the Term on (60) days written notice.

FAQ General