It's an umbrella term to describe all of the services required to get the software setup and have people trained in how to use and administer the system.
It covers planning and implementation which is broken into four separate areas: Project plan and process review; Framework design and pilot program; Installation and data migration; Configuration and training. Also refer to https://www.riskwizard.com/services
Normally this happens on-site at customer premises, however we can also carry out the services at our offices in person or even remotely via the Internet.
This will depend on the size of the implementation, for example, the scope of data to migrate, the complexity of the frameworks required, number of people to be trained etc. However, at a minimum, it would take 3 days for a very simple implementation and a maximum might be 10 days.
We try to fit with our customer's schedules. Normally, a week's notice is enough.
The system owner and any core users of the system.
Once the system is installed and ready then we can begin at any time that suits.
Yes. We run screen sharing across the Internet so customers can contribute from their desk. We also run webinar training for individuals and groups.
We provide configuration guides, operator manuals and online Help.
Yes. Small amounts of data can be easily and quickly entered manually. For larger volumes we recommend a formal data migration performed by us.
Yes. We offer refresher courses throughout the year and upgrade training.