The sum of the parts makes us unique. However, major differentiators are the excellent value for money proposition offered, very user friendly interface and navigation aspects, seamless integration of Risk, Compliance, Incident modules, in-built report and dashboard designers, ability to easily switch between on premise and cloud hosting and vice-versa..
Yes. Our extremely flexible system means clients can configure the software differently to fit their unique needs and circumstances. Our basic framework can be flexed to suit any industry.
We include items such as generic data frameworks (e.g. industry categories), data libraries (e.g. risk and control libraries) and report templates (e.g. risk rating report).
We encourage client input and sponsor client working groups that allow users to participate in our development process. This means we only build software designed for and required by users.
Our founding directors came from a mix of risk, audit and IT backgrounds. This unique mix culminated in the formation of the compnay back in April 2000 and the development of the original RISK WIZARD® information system. All these years of experience and expertise continues to help shape a unique software vision.
Three things. Firstly, because we develop only one product suite the team's intimate working knowledge of the software means we can resolve techncial and user queries much more quickly than if we were a multi-product team. Secondly, our Helpdesk and Software teams work alongside one another in the same office which means they can respond quickly and intelligently to queries raised. Thirdly, the owner directors have nurtured a culture of ownership and quality which means each team member takes great pride and special care in their work which results in higher quality outcomes for clients.
The main way we do this is by having a solid product replacement and transition plan. This means we keep up with new technology by upgrading/replacing our software periodically which in turn protects client data and ensures service continuity.
We communicate with users regularly through forums, online message boards, phone calls and in person which allows us to obtain and act upon feedback whenever possible.
We take the view that 'one size does not fit all’ so we provide clients with flexible choices to suit their contractual time horizons, payment patterns and forecast system usage.